This Privacy Policy (“Policy”) describes how Artisanal Essence (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website (the “Website”) and the services we offer (the “Services”).
1. Information We Collect
We collect several types of information when you use the Website and Services:
Personal Information: This includes information that can be used to identify you directly, such as your name, email address, billing address, shipping address, and phone number. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.
Non-Personal Information: This includes information that cannot be used to identify you directly, such as your browser type, operating system, IP address, browsing activity on our website, and search terms. We collect this information automatically when you visit our website.
2. How We Use Your Information
Artisanal Essence may collect and use users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
3. We will Never share or disclose your information
Artisanal Essence takes your privacy very seriously. Be assured we will not sell or rent your contact information to other websites or marketers and will never be disclosed to any other third parties whatsoever.
4. Cookies
We use cookies and similar technologies to track the activity on our Website and hold certain information. Cookies are small data files that are placed on your computer or device when you visit a website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
As is standard practice on many websites, the Artisanal Essence website uses “cookies” to maintain your session on the website and track the products you have chosen to add to your Shopping Cart. Cookies are not used to store any personally identifiable information. As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
5. Security
Artisanal Essence takes our own precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. To make purchases from the Artisanal Essence, you must use an SSL-enabled browser such as FireFox, Internet Explorer, Safari or Google Chrome. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
6. Your Choices
You have choices regarding your information:
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
You can access and update your personal information through your account settings.
You can request that we delete your personal information by contacting us.
7.How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us by email at support@artisanalessence.com