FAQ

Some of the frequently asked que.

General Questions

What is Artisanal Essence?

Artisanal Essence is a platform dedicated to showcasing and selling handcrafted Indian art and home decor. We work with skilled artisans across India to bring you unique and beautiful pieces made using traditional techniques.

What makes our products unique?

Each product on Artisanal Essence is handmade by skilled artisans, ensuring no two pieces are exactly alike. We focus on quality materials, traditional techniques, and cultural significance in our curation.

Do you ship internationally?

Yes, we offer international shipping to a variety of countries. Shipping costs and estimated delivery times will vary depending on your location.

What is our return policy?

We offer a 10-day return policy on unworn and undamaged items. Please see our terms page for full details.

How can I contact customer service?

You can contact our customer service team by email at support@artisanalessence.com.

Is all your art handmade?

Yes, we exclusively offer handcrafted pieces made by skilled artisans in India.

Do you work directly with the artisans?

Yes, we partner with artisans and artisanal communities across India to provide them with a platform and ensure fair trade practices.

How can I learn more about the artisans behind the work?

Many of our product descriptions feature information about the artisans who created the piece, their techniques, and the inspiration behind their work.

Can I visit your artisans in person?

Currently, we do not offer physical locations to visit the artisans. However, we strive to share their stories and background information on our website.

How can I stay updated on new arrivals and promotions?

Subscribe to our newsletter or follow us on social media for updates on new arrivals, special offers, and insights into Indian artistry

FAQ

Some of the frequently asked questions

Product-related Questions

How can I care for my handcrafted piece?

Care instructions will vary depending on the material of your product. Please refer to the product description. We recommend wiping with a soft cloth, avoiding harsh chemicals.

Can I customize a product?

Unfortunately, we do not currently offer customization options for our products. However, each piece is unique due to the handmade nature of our collection.

What if a product I want is out of stock?

If a product is out of stock, you can join the wait list and email notifications to be alerted when it becomes available again.

Do your products come with a warranty?

We offer a limited warranty on some of our products. Please see the product description for details.

How do I choose the right size for a product?

We provide detailed product descriptions and dimensions to help you choose the right size for your needs. If you have any questions, please don’t hesitate to contact our customer service team.

Are the photos on your website an accurate representation of the products?

We strive to provide high-quality photos that accurately represent the colors, textures, and details of our products. However, please note that there may be slight variations due to the handmade nature of the items.

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