These Terms and Conditions (“Terms”) govern your use of our website (the “Website”) and the services we offer (the “Services”). By accessing or using the Website or Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Website or Services.
1. Use of the Website and Services
- You must be at least 18 years old or of legal age to enter into a contract to use the Website and Services.
- You are responsible for maintaining the confidentiality of your account information, including your login credentials, and for all activity that occurs under your account.
- You agree to use the Website and Services only for lawful purposes and in accordance with these Terms.
- You agree not to use the Website or Services in any way that could damage, disable, overburden, or impair the Website or Services, or interfere with the use and enjoyment of the Website or Services by any other person.
- You agree not to use the Website or Services to transmit any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable material.
2. Products and Orders
- We offer a variety of handcrafted art and home decor products (“Products”) on the Website.
- We strive to provide accurate descriptions and images of the Products. However, there may be slight variations in color, size, and other characteristics due to the handmade nature of the Products.
- When you place an order for a Product, you are offering to purchase the Product at the listed price.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or issues with payment.
- We will communicate with you by email or phone regarding your order confirmation, any updates, and shipment tracking information.
3. Payment
- We accept a variety of secure payment methods as listed on the Website.
- You agree to pay the full amount for your order, including any applicable taxes and shipping costs.
- We reserve the right to change our pricing at any time. The price listed for a Product at the time you place your order will be the price charged.
4. Shipping
- We offer a variety of shipping options, and the costs and estimated delivery times will be displayed at checkout.
- We ship internationally to a variety of countries. Shipping costs and estimated delivery times will vary depending on your location.
- We are not responsible for delays in shipping caused by factors beyond our control, such as customs clearance or weather events.
- Title and risk of loss for the Products pass to you upon our delivery of the Products to the carrier.
5. Returns and Refunds
- We offer a hassle-free return policy within a specific timeframe (mention your return window) if you are not satisfied with your purchase.
- You are responsible for the cost of return shipping.
- To initiate a return, please contact us through our website or email us at support@artisanalessence.com
- Once we receive your returned item and verify its condition, we will issue a full refund to the original payment method used for the purchase.
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at support@artisanalessence.com
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
- Products/Items should be used.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- Orders once placed cannot be canceled after 24 hours.
- Custom made/commissioned items cannot be returned or canceled
- Orders are not eligible for return if the product is delivered in the same specifications as mentioned on the website without any defect or damage.
Refunds
We will process the refund after receipt of the product by refund will be processed based on the mode of payment of the order.
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 15 working days and the refund will reflect in the next statement.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@artisanalessence.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@artisanalessence.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
7. Intellectual Property
- The Website and Services contain intellectual property belonging to Artisanal Essence or its licensors. This includes, but is not limited to, trademarks, copyrights, and patents.
- You agree not to reproduce, modify, distribute, or commercially exploit any of the intellectual property on the Website or Services without our written permission.
8. Disclaimer
- The Website and Services are provided “as is” and without warranties of any kind, express or implied. To the fullest extent permitted by law, Artisanal Essence disclaims all warranties, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Artisanal Essence does not warrant that the Website or Services will be uninterrupted, error-free, or free of viruses or other harmful components.
- Artisanal Essence does not warrant that the information provided on the Website or Services is accurate, complete, or reliable.
9. Limitation of Liability
In no event shall Artisanal Essence be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or relating to your use of the Website or Services. This includes, but is not limited to, damages for loss of profits, loss of data, or personal injury.